Terms of service

Last Updated: July 2026

Welcome to Rufford’s. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Throughout these Terms, “Rufford’s”, “we”, “our” and “us” refer to Ruffords Stores Limited. “You” refers to the customer or website user.

About Us

Ruffords Stores Limited is registered in England and Wales (Company No. 11721969).

Registered Office:

Langley Place
Burscough Industrial Estate
Burscough
Ormskirk
Lancashire
L40 8JS

Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • misuse or interfere with the website
  • introduce viruses or malicious software
  • attempt to gain unauthorised access
  • use the website in a way that disrupts other users
  • copy or reproduce website content without permission.

We may suspend or withdraw access to the website without notice if necessary.

Product Information

We take great care to ensure product descriptions, images and pricing are accurate.

However:

  • colours may vary depending on your screen
  • measurements are approximate
  • product specifications may occasionally change
  • availability cannot be guaranteed.

Occasionally errors may occur. If we discover an error after you have placed an order, we will contact you before processing it.

Prices

All prices shown include UK VAT where applicable.

Delivery charges are shown separately during checkout.

Prices may change without notice, although this will not affect orders already accepted.

Placing an Order

Submitting an order does not constitute acceptance by Rufford’s.

Your order is accepted only when we dispatch your goods.

We reserve the right to refuse or cancel any order, including where:

  • stock is unavailable
  • payment cannot be authorised
  • pricing errors occur
  • fraudulent activity is suspected
  • delivery restrictions apply.

If payment has already been taken, it will be refunded promptly.

Payment

We accept payment methods shown during checkout.

Payment is authorised when your order is placed.

Goods remain the property of Ruffords Stores Limited until paid for in full.

Delivery

Delivery estimates are provided in good faith but are not guaranteed.

We are not responsible for delays caused by:

  • courier services
  • weather
  • industrial action
  • customs
  • events outside our reasonable control.

Please refer to our Delivery Information page for full details.

Returns & Refunds

Our Returns Policy forms part of these Terms.

If you change your mind, you may return eligible items in accordance with our Returns Policy.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Promotional Codes

Promotional codes:

  • cannot normally be used with other offers
  • have no cash value
  • may be withdrawn at any time
  • may exclude selected brands or products
  • must be used before their expiry date.

We reserve the right to cancel promotional codes where misuse is suspected.

Gift Cards & Gift Vouchers

Gift cards and gift vouchers are subject to separate Gift Card Terms.

Unless otherwise stated:

  • they are non-refundable
  • cannot be exchanged for cash
  • cannot be replaced if lost or stolen.

Customer Accounts

If you create an account, you are responsible for:

  • maintaining the confidentiality of your password
  • ensuring your account details remain accurate
  • all activity carried out under your account.

Please notify us immediately if you believe your account has been compromised.

Intellectual Property

All website content, including:

  • photography
  • logos
  • graphics
  • text
  • branding
  • design
  • layout

belongs to Ruffords Stores Limited or our licensors.

You may not reproduce or distribute any content without written permission.

Third-Party Links

Our website may contain links to third-party websites.

These are provided for convenience only.

We are not responsible for their content, availability or privacy practices.

Website Availability

Although we aim to keep the website available at all times, we cannot guarantee uninterrupted access.

We may suspend the website for maintenance, updates or unforeseen technical issues.

Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • your statutory consumer rights.

Subject to the above, Ruffords Stores Limited shall not be liable for indirect or consequential losses arising from your use of this website or from any delay in supplying goods.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to:

  • severe weather
  • fire
  • flooding
  • pandemics
  • industrial disputes
  • transport disruption
  • government action
  • failures of suppliers or courier networks.

Changes to These Terms

We may amend these Terms from time to time.

The latest version will always be available on this page and will apply from the date published.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Mobile Terms of Service

The Rufford's mobile message service (the "Service") is operated by Rufford's (“Rufford's”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Rufford's’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Rufford's through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Rufford's. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Ruffords or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Rufford's mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Rufford's or email info@ruffords.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Care team:

Rufford’s
Email: info@ruffords.co.uk
Telephone: 01995 640790