Standard Delivery is £4.95 and usually arrives within 3–5 working days. Express Delivery is £6.95 and usually arrives within 1–2 working days. Both services are sent with Royal Mail, and delivery is free when you spend over £99.

You can also choose free Store Pickup, which is usually ready within 1–3 working days.

Orders placed before 1pm are dispatched the same working day. Express Delivery usually arrives within 1–2 working days, while Standard Delivery usually arrives within 2–3 working days.

Delivery times are estimates and begin from the date your order is dispatched.

All Rufford’s orders are sent with Royal Mail, using the delivery service selected at checkout. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey to you.

Yes. All Rufford’s orders are sent using a fully tracked Royal Mail service. Once your order has been dispatched, you’ll receive tracking details so you can follow its progress with Royal Mail.

If you provide a mobile number when placing your order, Royal Mail may also send you delivery updates, including an estimated delivery time.

Yes. Simply select Store Pickup as your delivery method at checkout and choose your preferred Rufford’s store.

If your items are already available at your chosen store, your order will normally be ready to collect the same day. If we need to transfer an item from another Rufford’s location, please allow approximately 3–4 working days.

We’ll keep you updated by email and let you know as soon as your order is ready to collect.

We begin preparing orders quickly, but if your order hasn’t yet been dispatched, please give us a call as soon as possible and we’ll do our best to cancel it for you.

We recommend calling rather than emailing for cancellations, as your order may be dispatched before we’re able to pick up your email.

If your order hasn’t arrived when expected, please check the tracking link in your order dispatch email for the latest update from Royal Mail.

If you’re still unsure where your parcel is, or your tracking shows it as delivered but you haven’t received it, please get in touch with our Customer Service team. Provide as much information as possible and we’ll be happy to look into it for you.

T: 01995 640790
E: info@ruffords.co.uk

If your purchase isn’t quite right, you can return it within 14 days of delivery for a refund or exchange.

If you need a little more time, please contact our Customer Care team within the initial 14-day period. We may be able to extend your return window by a further 14 days.

Returning an item is easy using our Royal Mail returns service. Start your return online and you’ll receive your return label by email. You can either print the label at home or show the QR code at your local Post Office, where they can print it for you.

Securely package your item, attach your label and take it to your nearest Post Office. Please keep your proof of postage and tracking number until your return has been processed.

We can add the final Royal Mail returns link once you have it.

Yes. Online purchases can be returned to any Rufford’s store. Simply bring your item into Garstang or Harrogate, and our team will be happy to process the return for you.

Yes. We can exchange an item for a different size of the same product, subject to availability.

If you’d like a different product, colour or style, we’re unable to process this as an exchange. Instead, we recommend placing a new order for the item you’d like and returning your original purchase for a refund.

We aim to process returns within 24 hours of receiving them. Once your refund has been processed, the funds will be returned to your original payment method.

Please bear in mind that your bank or payment provider may take a little longer to show the refund in your account.

If you believe your item is faulty, please email our Customer Care team at info@ruffords.co.uk with your order details and a description of the fault. Where possible, please include clear photographs showing the issue.

Our team will review the details and get back to you with the best way to resolve it.

We may receive more stock, although this isn’t always guaranteed. If the item or size you’d like is unavailable, simply sign up to our Notify Me service on the product page.

If it comes back into stock, we’ll send you an email to let you know so you don’t miss out.

Yes. Every product sold by Rufford’s is 100% genuine and brand new, purchased directly from the brands and their official suppliers.

We work closely with the brands we stock and have established relationships with them, so you can shop with complete confidence that everything you purchase from Rufford’s is authentic.

Yes. If the item or size you’re looking for isn’t available at your nearest Rufford’s store, our team can check availability across our other locations.

Where stock is available, we can also arrange for the item to be transferred between stores for you. Just speak to a member of our team and we’ll be happy to help.

Every product on our website shows live store availability, so you can check whether the item you’re looking for is currently available at your preferred Rufford’s store.

If you see “Pickup available – usually ready in 1 hour”, the item is currently available at that store.

If you see “Pickup available – usually ready in 2–4 days”, the item isn’t currently held at that store, but we can transfer it from another Rufford’s location ready for you to collect.

Availability is shown for the specific colour and size you have selected, so make sure you choose your preferred option before checking.

Rufford’s Rewards is our way of giving a little more back to our loyal customers. It’s completely free to join, and you’ll earn points every time you shop with us, whether in store or online.

Your points can be spent towards future purchases, while our Bronze, Silver and Gold tiers unlock even more benefits as you shop.

It’s our way of saying thank you for choosing Rufford’s.

Joining Rufford’s Rewards is completely free. Simply create a Rufford’s account and you’ll automatically be enrolled in our rewards programme.

As a welcome from us, you’ll receive 100 points to get you started - the equivalent of the points you’d normally earn from spending £100 with Rufford’s.

From there, you’ll continue earning points whenever you shop with us, both in store and online.

There are several ways to earn Rufford’s Rewards points. You’ll earn 1 point for every £1 you spend with us, whether you shop in store or online.

You can also earn 100 bonus points by subscribing to our newsletter.

And when you refer a friend, they’ll receive 5% off their first order. Once they make a purchase, we’ll thank you with 100 reward points to spend towards a future purchase.

Every 1 Rufford’s Rewards point is worth 1p to spend towards a future purchase.

For example, 500 points = £5 to spend with Rufford’s. The more you shop, the more points you’ll collect and the more you’ll have to put towards something you love.

Yes. Rufford’s Rewards works both online and in store, so you can earn and redeem your points however you choose to shop with us.

Your points are all part of the same Rufford’s Rewards account, making it easy to collect and spend them wherever you shop.

Simply log in to your Rufford’s account and visit the Rewards page. From there, you can see your current points balance, any rewards available to redeem, your recent rewards activity and which tier you’re currently in.

Yes. Rufford’s Rewards points are valid for 12 months, so we recommend using them towards something you love before they expire.

You can keep an eye on your points and available rewards at any time by logging into your Rufford’s account and visiting the Rewards page.

Points are only awarded for items you keep. If you return your entire order, the points from that purchase won’t become available to spend.

If you make a partial return, you’ll still receive the points earned from the items you’ve kept.

Yes. Rufford’s Gift Cards are available as either an E-Gift Card or a physical Gift Card.

Our E-Gift Cards are delivered by email and can be sent to yourself or directly to someone special. If you’d prefer something to hand over in person, choose one of our physical Gift Cards and we’ll send it by post.

Both E-Gift Cards and physical Gift Cards can be redeemed online or in any Rufford’s store.

Both Rufford’s E-Gift Cards and physical Gift Cards are valid for 12 months from the date of purchase, giving the recipient plenty of time to find something they love.

Gift Cards can be redeemed both online and in any Rufford’s store.

Yes. Our E-Gift Cards can be emailed directly to the recipient, making them ideal for sending a gift straight to someone.

Physical Gift Cards are posted to the delivery address entered at checkout. If you’d like us to send the Gift Card directly to the recipient, simply use their address as the delivery address when placing your order.