Welcome to Rufford's Rewards

Loyalty rewarded the Ruffords way

HOW IT WORKS

Sign Up

Create an account and start earning points straight away.

Earn

Earn points for every £1 you spend instore or online.

Unlock

Unlock tier rewards with more points earned.

Redeem

Use your points for exclusive purchases.

Where country living earns you more.

Bronze

Initial sign up  0 – 1000 points

  • Free delivery on all orders , no minimum spend (excludes gift cards)
  • X1 point multiplier (£1 spent = 1 point)
  • £5 birthday gift E-gift card if birthday provided on sign up (to be used within birthday Month)

Silver

1001 – 2000 points

  • Free delivery on all orders , no minimum spend (excludes gift cards)
  • x 1.25 points multiplier (£1 spent = 1.25 points)
  • £10 birthday gift E-gift voucher if birthday provided on sign up (to be used within birthday month)
  • Free Gift wrapping

Gold

2001+ points

  • Free delivery on all orders , no minimum spend (excludes gift cards)
  • x 1.5 points multiplier (£1 spent = 1.5 points)
  • £15 birthday gift E-Gift voucher if birthday provided on sign up (to be used within birthday month)
  • Free Gift wrapping
  • Complimentary Birthday Shopping experience complete with Prosecco & personal shop assistant. (to be used within birthday month, pre booking required)

FAQ's

What is Rufford's Rewards?

This is our way of showing you our appreciation. You’ll earn points for most purchases.

You can use them to earn discounts off future purchases, so the more you collect the more you save.

Who Can Join?

Anyone with an account is automatically enrolled.

Please make sure you are logged in to Shop for your points to be assigned to your account.

How do I earn points?

You can earn points by making purchases.

If shopping in store with us, please make sure you provide the correct email address when prompted by the shop assistant, so your points are assigned.

How do I receive free delivery?

A unique code can be found in you account page:
Ruffords Rewards Account Page
Copy the code and apply it at the checkout.

How do I See my Points?

You will be able to see your points balance in your account page when you sign in to Shop and visit your accounts page:
Rufford's Rewards Acounts Page

How do I redeem my points?

You can redeem your points at the checkout. In the 'enter points to redeem' box.

Simply type the amount of points you would like to use to and then click the green redeem button.

The minimum number of points you can redeem is 100 and the maximum is 3000.

What does 'Approved', 'Pending' & 'Cancelled' Statuses mean?

Approved - These points can be redeemed on rewards immediately

Pending - These points need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled - These points will not be added to your account. For example;
If you cancel an order or return a product for a refund” (The points will change from pending to cancelled)

Why did my Points balance go down?

Your points went down because either
You, or someone, cancelled or returned a purchase or your points expired.

I bought an item but didnt earn points?

It can sometimes take a few minutes for us to process your activity and provide your points.

Please make sure you are logged in to Shop before making your purchase this will ensure the points are assigned to your account and included for that purchase.

How long are my points valid for?

Your points are valid for 12 months from the date they are issued.