Shipping

We deliver throughout the UK Mainland UK for a flat fee of £4.95 regardless of how many products you purchase.

We also offer FREE UK Delivery on orders over £75.

Our couriers will aim to deliver your goods in 2-3 working days, however please note that delivery times to remote areas of the UK can be extended  (Please see at bottom of page for a full list of remote postcodes).

Orders received after 12:00 midday will be processed the following working day.  Orders received after midday on Friday will be dispatched on Monday.

Returns Policy

If you need to return an item, you must first contact us by email at info@ruffords.com or by telephone on 01995 640790

Non-faulty items must be sent back unused in their original packaging with labels intact and within 14 days of the invoice date.  Please include the original receipt. Once received, we will offer an exchange or a full refund if required. 

You will be required to pay postage when returning your items to us. Please note that these return and original postage costs are non-refundable, unless the item is faulty, in which we will refund the original postage costs. Items returned must be properly packaged and sent fully pre-paid to our address.

Ruffords Country Store
119 Garstang Road
Claughton-on-Brock
Preston
PR3 0PH

When returning any item we strongly advise that you request a receipt/proof of delivery in case of non delivery or damage.  We reserve the right to withhold the refund if a proof of delivery is not obtained or the item is returned damaged and in such events it is your responsibility to pursue a claim with your carrier. Ruffords Country Store cannot be held responsible in this case.

Please include your name, address, telephone number, a copy of all invoices or receipts and a covering letter explaining why you are returning the item and if you would like us to refund or exchange the item.  With any returns we reserve the right not to refund any item returned in poor condition or after the 14 day period.

All products purchased from Ruffords Country Store are guaranteed against manufacturing defects but these guarantees may vary depending on products & manufacturers. If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the manufacturer before being deemed faulty. Once we are satisfied that the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.

If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days of receipt of the goods.

Extended Delivery for Remote Areas

Some delivery times may be extended when shipping to remote parts of the UK.

If you have any question or queries on shipping to one of the below postcodes please don’t hesitate to get in touch with us.

The following Post Codes may take a day longer than the advised Delivery Speeds:

AB30, 31, 33-38, 41-45, 51-56, 63
DD8-10
FK8 3**
FK17-21
IV4-9, 63
PH10-14
TD15 2**
IV1-3,10-28, 30-32, 36, 40-56
KA27-28
KW1-3, 5-14
PA60,61
PH19-26, 30-44, 49, 50

The following Post Codes may take two days longer than the advised Delivery Speeds:

HS1-9
KW15
PA20-49, 62-78, 80
ZE1-3

The following Post Codes may take three days longer than the advised Delivery Speeds:

KW16-17
TR21-25