Shipping

We deliver throughout the UK Mainland UK for a flat fee of £4.95 regardless of how many products you purchase.

We also offer FREE UK Delivery on orders over £75.

Our couriers will aim to deliver your goods in 2-3 working days, however please note that delivery times to remote areas of the UK can be extended  (Please see at bottom of page for a full list of remote postcodes).

Orders received after 12:00 midday will be processed the following working day.  Orders received after midday on Friday will be dispatched on Monday.

Our Extended Christmas Returns Policy

We’ve extended our usual limit for returns just for the festive season. Any gift bought between 19 October and 24 December 2020 can be returned up until 14 January 2021, if it’s unwanted or unsuitable. Please ask for a gift receipt in store so that the recipient can also return the present.

Returns Policy

You will be required to pay postage when returning your items to us. Please note that these return and original postage costs are non-refundable, unless the item is faulty, in which we will refund the original postage costs. Items returned must be properly packaged and sent fully pre-paid to our address.

For UK returns, please fill out the returns form provided with your order, if you need a new form email us on info@ruffords.co.uk

Pack the item(s) you wish to return or exchange in their original condition, all original labels must be intact and, in a condition, to resell the product. Please include a completed copy of your returns form within the parcel.

We always recommend returning your items via recorded service as we unfortunately can’t be held responsible for any items that do not reach us. Please return to: 

Ruffords Country Store
119 Garstang Road
Claughton-on-Brock
Preston
PR3 0PH

When returning any item we strongly advise that you request a receipt/proof of delivery in case of non delivery or damage.  We reserve the right to withhold the refund if a proof of delivery is not obtained or the item is returned damaged and in such events it is your responsibility to pursue a claim with your carrier. Ruffords Country Store cannot be held responsible in this case.

If you have any further enquiries about refunds or returns for UK orders, please contact info@ruffords.co.uk Non-faulty items must be sent back unused in their original packaging with labels intact and within 14 days of the invoice date.  Please include the original receipt. Once received, we will offer an exchange or a full refund if required. 

All products purchased from Ruffords Country Store are guaranteed against manufacturing defects but these guarantees may vary depending on products & manufacturers. If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the manufacturer before being deemed faulty. Once we are satisfied that the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.

If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days of receipt of the goods.

Extended Delivery for Remote Areas

Some delivery times may be extended when shipping to remote parts of the UK.

If you have any question or queries on shipping to one of the below postcodes please don’t hesitate to get in touch with us.

The following Post Codes may take a day longer than the advised Delivery Speeds:

AB30, 31, 33-38, 41-45, 51-56, 63
DD8-10
FK8 3**
FK17-21
IV4-9, 63
PH10-14
TD15 2**
IV1-3,10-28, 30-32, 36, 40-56
KA27-28
KW1-3, 5-14
PA60,61
PH19-26, 30-44, 49, 50

The following Post Codes may take two days longer than the advised Delivery Speeds:

HS1-9
KW15
PA20-49, 62-78, 80
ZE1-3

The following Post Codes may take three days longer than the advised Delivery Speeds:

KW16-17
TR21-25