Privacy Policy

 

Privacy Policy

Effective Date: 30 May 2019
Last Updated: 04/12/2024

At Ruffords Country Store, a division of Clarke & Pulman Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner.
This privacy policy explains how we collect, use, and protect your information when you visit or make a purchase on our website, https://ruffords.com/.

1. Information We Collect

We collect personal information when you register an account, make a purchase, or voluntarily submit a contact form. The information we collect may include:

  • Account Registration: Your name, address, email, phone number, and payment details.
  • Enquiries: Any information you provide when contacting us via forms, emails, or phone calls.
  • Cookies: We use cookies (explained below) to enhance your browsing experience.

You can view, edit, or delete your personal information at any time by logging into your account. Any reviews you post on our website will be republished on the product page and may remain visible indefinitely.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your orders.
  • Respond to your inquiries.
  • Improve our website and services.
  • Send marketing communications (if you have opted-in).

We will never share your personal information with third-party companies for marketing purposes. However, our web designers (Liquid Pictures) may access your data for website maintenance and improvements.

3. Marketing Communications

If you have opted-in to receive marketing communications, we may send you information about our products and services. You can withdraw your consent at any time by:

You have the right to opt-out of marketing communications at any time.

4. Access to Your Information & Correction

You have the right to request a copy of the personal information we hold about you. If you would like to access, correct, or delete your data, please email us at lisa.ashcroft@clarkeandpulman.com.
We may charge a small fee for providing this information.

5. Cookies

Cookies are small text files stored on your device to improve your browsing experience. Here’s how we use them:

  • Account Cookies: To save your login details and preferences. These cookies remain for up to one year.
  • Google Analytics Cookies: To help us improve our website by analyzing how you interact with it. These cookies collect anonymous data unless you have accepted our cookie policy.
  • YouTube Cookies: If you view videos on our website, YouTube (owned by Google) may track your interaction with the video.

For more detailed control over cookies, you can visit aboutcookies.org. You can block or delete cookies through your browser settings, but please note that doing so may affect your ability to use some website features.

6. Third-Party Websites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of these third-party sites.
We recommend you review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page.

8. How to Contact Us

If you have any questions or concerns about this privacy policy or the information we hold about you, please contact us: