Store Manager: Harrogate

Location: Harrogate

At Rufford's, we believe great customer experiences begin with great people.

As a family-owned business, we're passionate about delivering exceptional service, trusted advice and carefully curated collections from some of the world's leading country and lifestyle brands. Whether a customer is shopping for a timeless wardrobe staple or preparing for their next adventure, we're here to help them find the right product with confidence.

We're looking for an inspiring and experienced Store Manager to lead our Harrogate team. If you're passionate about developing people, delivering outstanding customer experiences and driving the success of a premium retail store, we'd love to hear from you.

About the Role

As Store Manager, you'll be responsible for leading the day-to-day operation of the store while creating an environment where both customers and colleagues feel valued.

Leading by example, you'll inspire your team to deliver exceptional service, maintain the highest standards throughout the store and ensure every customer leaves with a positive experience. You'll play a key role in developing your team, driving commercial performance and helping the Rufford's brand continue to grow.

This is an exciting opportunity for an experienced retail manager who enjoys coaching others, taking ownership and making a real difference within an independent, family-owned business.

What You'll Be Doing

  • Leading, motivating and developing a high-performing store team.
  • Creating an exceptional customer experience through outstanding service.
  • Driving store sales and commercial performance.
  • Coaching and supporting colleagues to help them grow and succeed.
  • Maintaining the highest standards of visual merchandising and store presentation.
  • Managing stock, deliveries and day-to-day store operations.
  • Monitoring store performance and identifying opportunities for continuous improvement.
  • Ensuring company policies and operational standards are consistently maintained.

What We're Looking For

You'll be an experienced retail leader who enjoys developing people and creating exceptional customer experiences.

We're looking for someone who has:

  • Previous experience managing a retail store, ideally within a premium retail environment.
  • Proven leadership and team development skills.
  • Strong commercial awareness and the ability to drive store performance.
  • Excellent communication and interpersonal skills.
  • A positive, approachable and supportive leadership style.
  • High standards with exceptional attention to detail.
  • The confidence to make decisions and take ownership.
  • A genuine passion for delivering outstanding customer service.

Why Join Rufford's?

As well as joining a friendly, supportive team, you'll enjoy:

  • Competitive salary.
  • Staff discount across our collections.
  • Company pension scheme.
  • Increasing holiday entitlement with length of service.
  • An additional day's holiday to celebrate your birthday.
  • Ongoing training and career development opportunities.
  • The opportunity to lead a passionate team within a growing independent business.

Apply Now

If you're ready to take the next step in your retail career and lead a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you.

Please send your CV and a short covering letter to careers@ruffords.co.uk, quoting Store Manager – Harrogate in the subject line.