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FAQs
If you have any questions, please check below before contacting us. If you can’t find an answer here, please visit our Contact page to find out how you can get in touch with our team.
Free UK Mainland delivery on all orders over £30. Orders under £30 will be charged £4.95 for delivery.
For more information on shipping please visit our Delivery page.
We accept all major credit and debit cards including Visa, Mastercard.
We use industry standard encryption to ensure any data transferred from this website is protected. This includes all communication, orders, personal information, and card information.
As soon as your order is received, our staff will manually prepare your order and arrange postage. You will be emailed throughout this process until your package is marked as dispatched.
Please call us on 01995 640790 to request an invoice for your purchases.
We accept returns on most items within 14 days of your invoice date. For the Christmas period, any purchases made from the 1st of November will have an extended return policy where products can be returned by the 14th of January 2024. For more information on returns and refunds, please read our Returns policy.
Our store is based in Claughton-on-Brock, near Preston in Lancashire. At the heart of rural Lancashire! Please visit our Contact page for our store address and opening times.
Our store is open Monday to Saturday 9am until 5pm, Sunday 11am until 3pm and Bank Holidays 11am until 3pm. We look forward to seeing you.